Get to the root cause
on the first look

Console logs, network data, repro steps, and a full session recording.
Get everything you need to diagnose the issue.

Talk to a HumanGet Started
Userplane session recording with console logs and network data

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
01

Trace issues to the source

Console errors, request snapshots, and session data — attached to every recording. Get to root cause without reconstructing the issue manually.

Root cause, not guesswork

Console logs and error tracesNetwork request snapshotApplication state and user contextStep-by-step action trail
Learn more
Trace issues to the source
02

Repro-ready on first contact

With Userplane, every ticket arrives with exact steps to reproduce along with session data and environment details. No additional follow-ups needed.

Skip the back-and-forth

Reproduce any issue instantlyGet full session and network contextDiagnose problems on the first passStep-by-step timeline of user actions
Learn more
Repro-ready on first contact
03

Clean handoffs to engineering

Pass the full context to engineering in one link. Screen recording, console logs, network data, and session details — all attached.

Engineering-ready artifacts

Shareable recording linksLogs and metadata attachedWorks with Intercom, Zendesk, SlackEngineer-ready from day one
Learn more
Clean handoffs to engineering
04

Enterprise-grade compliance

Built for teams with strict compliance requirements. GDPR, CCPA, sensitive data redaction, custom retention policies, consent management and more.

Compliant out of the box

Blur and mask confidential fieldsBuilt for sensitive environmentsCustom data retention policiesGDPR & CCPA compliance
Learn more
Enterprise-grade compliance
Resources

Engineers

Getting Started

Support Engineer Onboarding

Configure your workspace, set up domains, manage recording link settings, and keep sensitive data secure.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Quickstart

Help Desk Setup

Connect Userplane to your help desk and send your first recording request in minutes.

Role

Support Agents

Request screen recordings with console logs, network data, and user steps directly from your help desk. Uncover root cause and resolve tickets on the first contact.

Role

Customer Success

Screen recordings with console logs, network data, and session metadata. Capture what customers can't put into words.

Role

Engineering Teams

Screen recordings with console logs, network data, and session metadata. Engineering teams get full reproduction context without the back and forth with support. Drop-in SDK for React, Next.js, Vue, Angular, and more.

View all roles See all docs

Complete visibility into every customer issue

Stop guessing what went wrong. See exactly what happened and trace it to the root cause.

Talk to a HumanGet Started